Frequently Asked Questions

To check if your oder can be canceled or changed, please email us at info@trary.com and we’ll see what we can do! 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Alternatively, you can check your order updates here at Track Order.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@trary.com with your name and order number, and we will look into it for you. 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 

After product being shipped out, normally takes 5-7 business days to arrive.

Note: You may encounter delayed delivery times due to the impact of COVID-19. 

If you believe you've received a defective/incorrect item, we'd like to make it right for you.

Please contact us at info@trary.com first. 

• PayPal
• Visa
• Mastercard
• AMEX
• DISCOVER
• JCB
• Diner Club
• RuPay
• Maestro
• Hypercard
• Trusty

We are unable to accept cash, checks or any other form of payment. 

Please contact us first and we will send you a shipping label to return.

Once You Receive Your Shipping Label:

• Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
• Place everything in your shipping box and tape your new shipping label over the original one
• Send us the tracking number when you send it back to Trary. 

Shipping Costs within U.S. (based on total order value)

Under $50 : Standard shipping fee $8.99

$50+ : Free standard shipping
 

Sorry that we currently only ship to the U.S.